Introduction

This Privacy Policy outlines how Centric Support PTY LTD manages your personal information. It details the types of personal information we collect, how and when we collect it, how we use it, and under what circumstances we may disclose it. We are committed to safeguarding your privacy and handling your personal data in line with the requirements set out in the Privacy Act 1988 (Cth) and other applicable state and territory privacy laws.

Definitions

Us / We / Our: Refers to Centric Support PTY LTD.
You / Your: Refers to any individual engaging with our services, including authorised representatives.

Privacy Policy Statement: This document, prepared in accordance with the Act, outlines our approach to managing personal information.

Personal Information: Defined under the Privacy Act, personal information includes any data or opinion about an identified person or someone who can reasonably be identified, regardless of its truth or form (written or otherwise). Examples include your name, contact details, date of birth, and signature.

Sensitive Information: A specific category of personal information that is afforded a higher level of protection. This includes health information, race or ethnicity, political views, religious beliefs, sexual orientation, criminal record, and biometric or genetic data.

Health Information: A form of sensitive information concerning a person’s physical or mental health, disabilities, use or intended use of health services, medical history, or organ donations.

Why We Collect, Hold, Use and Disclose Your Information

We collect your personal information to provide appropriate services in aged care, disability, health, and community support. The information we gather ensures we can deliver these services effectively, safely, and in compliance with legal obligations.

In some cases, we may also collect your details to communicate about marketing, fundraising, volunteering, or research opportunities—you will always have the option to opt out of these communications.

By providing accurate and up-to-date information, you help us deliver services efficiently and safely.

Types of Information We May Collect

The information we collect depends on the type of services you receive or the role you have with us. This may include:

• Full name and date of birth
  
  
• Contact details (phone, email, address)
  
  
• Occupation, qualifications, and employment history
  
  
• General Practitioner and treating specialists’ details
  
  
• Health history, medical test results, and treatment plans
  
  
• Medicare, health fund, concession card, or pension details
  
  
• Emergency contact information
  
  
• Decision-making documents (e.g. Enduring Power of Attorney)
  
  
• Results of background checks (e.g. police checks, blue card)
  
  
• Financial details for invoicing or payment purposes
  
  
• Family background or relationship history (when relevant to care)
  
  

We may also collect information when processing employment, volunteer, or contractor applications, or for handling complaints and quality improvement processes.

Information Collected from Our Websites

We don’t attempt to identify visitors to our websites unless they voluntarily provide their details (e.g. through contact forms). While browsing, we may collect non-identifiable information such as:

• IP address
  
  
• Pages visited
  
  
• Browser type
  
  
• Traffic and usage statistics
  
  

This data helps us improve website functionality and user experience. Any personal information submitted online is protected through secure systems.

Cookies

Our websites may use cookies to enhance browsing. Cookies collect your IP address and browser type, but not personal identifiers. You may choose to disable cookies via your browser settings.

External Links

Our websites may include links to other sites. We are not responsible for the content or privacy practices of external websites.

How We Collect and Store Information

We primarily collect your information directly from you, such as when you:

• Complete service intake or financial forms
  
  
• Submit feedback or complaints
  
  
• Apply for a role or volunteer position
  
  
• Speak with us by phone or in person (some calls may be recorded)
  
  

When direct collection isn’t possible, we may obtain information from authorised representatives, health providers, or family members, always in accordance with privacy laws.

You can choose to remain anonymous or use a pseudonym when engaging with us, unless we are legally required to identify you or it’s impractical for service delivery.

How We Use and Share Personal Information

We will generally only use or share your information for the purposes it was collected, unless:

• You have given us consent to use it for another reason
  
  
• The use is related to our original purpose (or directly related if the data is sensitive)
  
  
• We are required or authorised by law to disclose it
  
  

Examples include:

• Coordinating care between providers
  
  
• Sharing information with a legally appointed representative
  
  
• Administrative and operational activities (billing, training, surveys)
  
  
• Reporting to government bodies where required
  
  
• Notifying you of available services or appointment reminders
  
  
• Inviting you to fundraising or volunteering opportunities
  
  
• Conducting health-related research (with ethical approval)
  
  
• Legal obligations (e.g. subpoenas, audits, safety investigations)
  
  

Marketing and Fundraising

With your consent, we may contact you about fundraising, marketing, or volunteering opportunities. Communications may be via email, SMS, phone, post, or online advertising.

You can opt out at any time by following the instructions in our communications or contacting us directly.

Unsolicited Information

If we receive personal information we didn’t request, we’ll assess whether it’s needed. If not, we’ll securely destroy or de-identify it in a reasonable timeframe, unless the law requires otherwise.

Accessing and Updating Your Information

You can request access to your personal information at any time by writing to us. A small administrative fee may apply. We aim to ensure your details are always accurate and current.

To update or correct your information, contact us. If we cannot make the change, we’ll explain why.

Other Contexts Where Personal Information Is Collected or Shared

• Contractors: Must comply with privacy legislation when handling your information.
  
  
• Pastoral Care: May involve sharing your details with our accredited chaplains, with your consent.
  
  
• Job Applications: Personal information is collected only for recruitment and employment purposes.
  
  
• Employee Records: Managed in line with relevant employment laws (some exemptions may apply under the Privacy Act).
  
  

Data Security

Protecting your information is a priority. We have systems and procedures in place to prevent unauthorised access, misuse, or loss, including:

• Staff training on privacy obligations
  
  
• Secure access systems and password protection
  
  
• Firewalls and anti-virus software
  
  
• Data encryption and secure electronic transmission
  
  
• Physical document security
  
  
• Secure destruction of records when no longer needed
  
  

Overseas Disclosure

We only disclose personal data to overseas parties where necessary for service delivery and where it complies with the Privacy Act.

Cloud Storage

We use cloud services to store and manage data. Providers are contractually required to handle your information securely and only for agreed purposes.

Legislation

This policy follows the Privacy Act 1988 (Cth) and other applicable legislation. It governs how we collect, store, use, and share personal and sensitive information.

This statement does not apply to personal information exempt under the Act.

Questions, Complaints or Feedback

If you have any questions or concerns about your privacy, or wish to:

• Access or amend your information
  
  
• Opt out of marketing communications
  
  
• Make a complaint about a privacy breach
  
  

Please contact us:

Centric Support PTY LTD
📧 [email protected]
📞 0438 934 770

We are committed to addressing your concerns in line with the Australian Privacy Principles (APP 12) and relevant legislation.

Policy Updates

This Privacy Policy may be updated from time to time. The most current version will always be available upon request.